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CASE STUDIES
Behind the Screens: Designing Impactful Solutions


Crypto.com Signals: Empowering Users with Real-Time Market Insights
Designed to cut through the noise and deliver a comprehensive view of the crypto market, this feature empowers users to make smarter...
Feb 193 min read


Crypto.com Support: Enhancing Customer Service
Discover how I reduced the service backlog by 94.8% and achieved 74.5% ratings of 4 and 5 stars, all while keeping token costs low....
Dec 24, 20245 min read


First Mile Success: Parcel Pickup in Indonesia
Explore how I increased first-mile pickup success in Indonesia by 11%, driving efficiency and customer satisfaction through cross-team...
Feb 24, 20223 min read


Service Design in Thailand: Parcel Sending Experience
Find out how I drove a 36% increase in partner adoption rates in Thailand. This case study shows how small, research-driven changes...
Feb 24, 20212 min read


AI system that prevents slips, falls at workplaces
A new artificial intelligence (AI) system that prevents slips, trips and falls at workplaces will be rolled out to at least 50 companies...
Mar 29, 20201 min read


Innovating Agriculture: Palm Oil Fruit Grader
Find out how Vision AI, remote sensing and Q-GIS technologies were used to revolutionise the grading process, enhancing both accuracy and...
Feb 26, 20203 min read


Singapore Fashion Week
This collection has been featured in the following magazines: Harpers Bazaar Female Nuyou Continue reading if you're interested in the...
Feb 24, 20191 min read


Graphic Design for Ong Shunmugam
Graphics for campaign Layout for look book Invitation to members Graphics were done during apprenticeship with Ong Shunmugam for Cruise...
Feb 19, 20191 min read
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